Customer Service

SPARE PARTS

Our company is structured with state-of-the-art IT systems, with bar code automatic warehouse, R&D department and good traceability especially regarding the spare parts.

 

Spare parts are very important for our customer service and our strategy has always been to quickly supply our original spare parts.

 

Our spare parts office is available to quickly send offers and follow the commercial procedure until the supply of the parts assisting our customer also in the logistics if necessary.

 

All spare parts are marked with a code which identifies a single component and the customer can find it in the spare parts list inside the instructions or in the suggested spare parts list when this is requested.

 

Heating element for continuous furnaces without muffle
Heating element for continuous furnaces without muffle
Heating element for continuous furnaces with muffle
Heating element for continuous furnaces with muffle
Reaction retort for endo continuous furnaces
Reaction retort for endo continuous furnaces
Conveyor belts
Conveyor belts
Various metal muffles
Various metal muffles
Water-jacket cooling channels
Water-jacket cooling channels

CUSTOMER SERVICE

Our company is structured with state-of-the-art IT systems and, through these, it manages our technical customer service directly with our technicians worldwide, making the specialization of our personnel our winning feature.

Our service is made up as follows:

- Direct telephone assistance with immediate communication of the things to do in order to allow the customers to keep working with their furnaces;

- Remote assistance through internet with connection from customer to our technical customer service to check the status of the furnaces;

- Direct assistance with intervention upon request for repairs, maintenance or technological assistance on parts being produced by the customers;

- Replacement of damaged or worn parts due to natural tear and wear and high temperature

- Scheduled maintenance interventions with our technicians

- Agreed extraordinary maintenance interventions with our technicians

Our spare parts office is available to quickly send offers and follow the commercial procedure until the supply of the parts assisting our customer also in the logistics if necessary.

Example of muffle replacement
Example of muffle replacement
Example of retort replacement
Example of retort replacement
Example of refractory coating replacement
Example of refractory coating replacement
Example of furnace assembly
Example of furnace assembly
Example of belt installation
Example of belt installation
Example of technological assistance
Example of technological assistance

OPTIONS FOR SCAME FURNACES

 

Air conditioner on switchboard
Air conditioner on switchboard
*Fan coolers* with one, two or three groups with thermostat
»Fan coolers« with one, two or three groups with thermostat
Recirculation water collection tanks with glycol and plate heat exchanger
Recirculation water collection tanks with glycol and plate heat exchanger
Flow rates reading on board with totalizator of nitrogen and hydrogen
Flow rates reading on board with totalizator of nitrogen and hydrogen
Nitrogen and hydrogen gas mixing boards with mass flow meters for setting and reading of the flow rate
Nitrogen and hydrogen gas mixing boards with mass flow meters for setting and reading of the flow rate
Complete system for water cooling with collection tank, pump, plates heat exchanger and chiller
Complete system for water cooling with collection tank, pump, plates heat exchanger and chiller
Dew point control system with direct reading on board and recording
Dew point control system with direct reading on board and recording